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"Shaun's Tips"
Question:
I recently did some
Christmas shopping and after going over the receipt, I believe I
have been overcharged on a couple of the items I purchased. What
can I do about this?
Answer:
The holidays are an especially busy time of
the year at the stores with all the constantly changing prices
and sales, but this problem can
happen at anytime of the year. Unfortunately,
mistakes are made when it come to posting and removing sales
signs. The best thing to do is to try and watch the scanner
as your purchases are passing through. If you believe
something doesn't match the price you think it should be, then
bring it to the attention of the clerk immediately. The
faster the mistake is caught the quicker it can be properly
handled.
If you happen to look over your receipt after
you get home and you notice a mistake, I would recommend calling
the store back as soon as you can and let them be aware of the
situation. They may ask you to return with your receipt to refund
any money owed.
It is important to hold on to your receipts
until you are sure everything is right with the product or when
giving an item to someone else and you need to insure that it is
what the recipient wants. Should you lose your receipt and
need to make a return you may have difficulty in getting the full
amount of money back. Some stores may give you a cash refund
without a receipt, but will only give you back the money at the
lowest price that item has been on sale for in the last 90
days. So, if you paid $30.99 for a product and tried to
return it without a receipt, you may only get back $19.99 if that
item was on sale. If you are looking for your cash back
without a receipt you may be completely out of luck. Also,
many stores are only giving a store credit on items returned with
a receipt.
Once in a great while you may come across an
item you purchased and were charged less than the price that was
on the shelf. This just happens when an employee forgets to
post a sale sign to let customers know of the lower price.
The important
thing to remember is to hold on to your receipts and act quickly!
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