Medina County Auditor, Michael E. Kovack

   
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"Shaun's Tips"

Question:

I recently did some Christmas shopping and after going over the receipt, I believe I have been overcharged on a couple of the items I purchased. What can I do about this?

Answer:

The holidays are an especially busy time of the year at the stores with all the constantly changing prices and sales, but this problem can happen at anytime of the year.  Unfortunately, mistakes are made when it come to posting and removing sales signs.  The best thing to do is to try and watch the scanner as your purchases are passing through.  If you believe something doesn't match the price you think it should be, then bring it to the attention of the clerk immediately.  The faster the mistake is caught the quicker it can be properly handled.

If you happen to look over your receipt after you get home and you notice a mistake, I would recommend calling the store back as soon as you can and let them be aware of the situation. They may ask you to return with your receipt to refund any money owed.

It is important to hold on to your receipts until you are sure everything is right with the product or when giving an item to someone else and you need to insure that it is what the recipient wants.  Should you lose your receipt and need to make a return you may have difficulty in getting the full amount of money back. Some stores may give you a cash refund without a receipt, but will only give you back the money at the lowest price that item has been on sale for in the last 90 days.  So, if you paid $30.99 for a product and tried to return it without a receipt, you may only get back $19.99 if that item was on sale.  If you are looking for your cash back without a receipt you may be completely out of luck.  Also, many stores are only giving a store credit on items returned with a receipt.

Once in a great while you may come across an item you purchased and were charged less than the price that was on the shelf.  This just happens when an employee forgets to post a sale sign to let customers know of the lower price.

The important  thing to remember is to hold on to your receipts and act quickly!